I worked for the California state system, starting as a Correctional Officer and retiring as a Lieutenant in 2005. I now write for the PacoVilla blog which is concerned with what could broadly be called The Correctional System.
It used to be easier to answer when people in juvenile deterntion were actually young, minor offenders. Now they are mostly violent, serious criminals who happened to have been under age when they committed their crimes. The helpful-rehabilitative model is dead and stinking.
If he is scared to complain I don't see a lot of options. Either he complains, or you complain on his behalf (which, assuming he is right, will not insulate him from problems) or he puts up with it. Sometimes in the real world there are no good answers.
Not really.
Not that I am aware of, but it isn't exactly my area of expertise either.
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What is the meanest thing a caller has ever said to you?
If it is funded and administratively supported properly with properly trained agents who spend at least as much time in the field as they do in the office, it can be very effective. As it is currently operated in many jurisdicitons it is a farce.
It is escape proof.
Not while they are in custody, no. Once they are out of the slammer and off of parole, yes.
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